Knowledge base & Support ticketing system

Knowledge Base Features

• Unlimited Categories and Articles: You can create as many categories and articles as needed.
• Comments and Replies: Users can comment on articles and reply to comments.
• Rating System: Articles and comments can be rated by users.
• SEO Friendly: URLs are optimized for search engines.
• Multilingual Support: The system supports multiple languages.
• Google reCAPTCHA: Protection for registration, password recovery, and comments.

Support Ticket System Features

• Easy Ticket Management: Add, edit, review, and rate tickets with ease.
• Customer Satisfaction: Customers can rate support staff based on their satisfaction.
• Real-Time Email Notifications: Notifications for ticket assignments, replies, and new user registrations.
• Sorting and Filtering: Sort tickets by department, date, priority, status, and more.

Design and Integration

• Responsive Design: Fully responsive Bootstrap 5 design ensures compatibility with various devices.
• Integration: Easy integration with Statcounter and Google Analytics.
• Editable Open Source Code: The code is fully editable, allowing for customization.

Admin Panel

• Manage Knowledge Base: Add, manage, and delete categories, posts, comments, and replies.
• Manage Departments: Add, manage, and delete departments.
• Customize Homepage: Change logo text, first line text, and second line text.
• Static Pages: Edit Terms of Use and Privacy Policy pages.
• General Settings: Configure email templates, site mode, locale, language, reCAPTCHA keys, pagination, mail settings, and posting settings.

Security and Support

• Security: XSS attack prevention and secure email verification for new users.
• Support: Free installation, ongoing support, and lifetime updates.

One Domain License $39